"I sponsored a Customer First program to
create best-in-class service for our
internal and external clients and improve
profits. Laura led a team that set strategy
and delivered training to the entire firm of
500. Laura and her team convinced managers
to experience and support the training
first, followed by a weekend kick-off
training event for all staff....
Management was thrilled with the results and
clients immediately noted service
improvements. Laura then introduced monthly
workshops to reinforce the new skills,
training a volunteer cadre of employees to
deliver these. Laura has great skills and I
recommend her highly." - President of
large capital markets organization
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"We were very impressed by your
presentations and the time spent preparing
each piece. Your efforts will help each one
who attended, including myself." -
Industry Trade Association Board member -
regarding Career Transition & Networking
Skills seminar presented at Annual
Conference
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"I worked closely with Laura when she was
contracted as a subject matter expert with
FT Knowledge for a very large distributed
learning project for a major U.S. private
bank. The project requested an incredible
commitment, flexibility and staggering
professionalism. Despite all the challenges
Laura remained professional, on task and
extremely pleasant. I would not hesitate to
work with Laura again." - Director of
Services and project manager for the
described engagement
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"Thanks so much for your assistance.... I
know the conditions have not been optimal,
yet you have been more than accommodating
whenever there has been a hiccup - we truly
appreciate it!" -HR representative for
credit union - regarding coaching sessions
with individual managers
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"Your presentation was fantastic, and ... I
cannot emphasize enough the helpfulness of
the workbooks. I thought the material you
covered was well organized because it gave a
broad view of financial markets and
institutions and narrowed the scope as the
training continued. Everything presented
clearly was intertwined with the rest of the
material, and made it easy to follow and
understand. Also, using real-world examples
enhanced the material because it was easier
to relate to." - Participant in
customized Capital Markets program
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"Laura is very knowledgeable, and her
Networking Skills program is excellent. It
addressed many of my concerns about the
networking process and is helping me to
achieve much better results." -
Participant in Networking Skills workshop
